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The parallels between manufacturing supply chain best practices and IT service delivery are clear. But what hasn’t been clear is the nature and construct of a working system to provide automation of IT service delivery. The goal is to have a commerce engine for IT service consumption, where the business user is in charge of…
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Joseph Campbell (Mythologist, Scholar and inspiration for Star Wars) described disruption as, forces that will break your ego. At first the forced change can feel like hell. Its hell because everything we have perceived to be the understanding of our existence and our value within it, is getting destroyed. These changes only feel like hell…
